> ## Documentation Index > Fetch the complete documentation index at: https://docs.gradingpal.com/llms.txt > Use this file to discover all available pages before exploring further. # Get help > How to reach an actual person, and what to include so the first reply solves it. export const updated_0 = "19 September 2026" export const page_0 = "/teachers/account/get-help" ## The Support tab A vertical **Support** tab sits on the left edge of every teacher screen. Select it to open a chat. You're already identified, so there's no form to fill in; just say what's wrong. If the chat can't load, the same tab falls back to email. You can also write to [support@gradingpal.com](mailto:support@gradingpal.com). ## What to include * The class name and the assignment name. * Roughly when it happened. * What you saw on screen, or the exact message. * What you've already tried. When a submission fails to grade, the row's **Contact support** button opens the chat with the assignment, the submission ID and the error attached, so you don't have to copy any of it. ## Students Students don't have support chat. A student with a problem asks their teacher, and the teacher writes to support if needed. ## Try these first Most tickets are one of three things: Read the badge, use the button the row offers. Approving is not sharing. Every symptom, in your words. ## Feedback about GradingPal A **Feedback** tab sits just above Support. It asks whether something worked and takes a sentence or two. It goes straight to the team, and it isn't a support channel; for a problem, use Support.

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