> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gradingpal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix a problem

> Something is wrong. Find it by symptom, in the words you'd say out loud.

export const updated_0 = "19 September 2026"

export const page_0 = "/teachers/fix/index"

Pick the one that sounds like you. Worst first.

<CardGroup cols={1}>
  <Card title="A submission failed to grade" icon="triangle-exclamation" href="/teachers/fix/grading-failed" horizontal>AI failed, Can't grade, or still spinning after a long time. Which one you have, and the one thing to do.</Card>
  <Card title="Students cannot see their grades" icon="eye-slash" href="/teachers/fix/students-cant-see-feedback" horizontal>The most common complaint on both sides. Usually one missed step.</Card>
  <Card title="A file will not upload" icon="file-circle-xmark" href="/teachers/fix/upload-problems" horizontal>Too big, wrong type, or mixed with the wrong kind.</Card>
  <Card title="A scan or handout was not read" icon="file-lines" href="/teachers/fix/scans-and-handwriting" horizontal>No questions found, or the document couldn't be read.</Card>
  <Card title="Work matched to the wrong student" icon="user-xmark" href="/teachers/fix/wrong-student" horizontal>Fix it before anyone sees it, before or after grading.</Card>
  <Card title="A score looks wrong" icon="scale-unbalanced" href="/teachers/fix/score-looks-wrong" horizontal>Edit it, ask about it, or regrade it. Which one, and when.</Card>
  <Card title="I cannot edit this assignment" icon="lock" href="/teachers/fix/cant-edit" horizontal>Why it's greyed out, and whether you can get it back.</Card>
</CardGroup>

## Still need help?

Open the **Support** tab on the edge of any GradingPal screen, or email [support@gradingpal.com](mailto:support@gradingpal.com). To get a fast answer, include:

* the class name and the assignment name
* roughly when it happened
* what you saw on screen, or the exact message

Students don't have support chat. If you're a student, ask your teacher.

<hr />

<p style={{ fontSize: "0.875rem", opacity: 0.75 }}>Last updated {updated_0}</p>

<p>
  <strong>Was this page helpful?</strong>{" "}
  <a href={"mailto:support@gradingpal.com?subject=" + encodeURIComponent("Help page feedback (helped): " + page_0)}>Yes, this helped</a>

  {" · "}

  <a href={"mailto:support@gradingpal.com?subject=" + encodeURIComponent("Help page feedback (problem): " + page_0) + "&body=" + encodeURIComponent("Which of these fits? Couldn't find the step / Didn't match what I see / Missing information / Out of date / Other\n\nTell us more:\n")}>No, something's wrong</a>
</p>

<p style={{ fontSize: "0.875rem" }}>
  <a href={"mailto:support@gradingpal.com?subject=" + encodeURIComponent("Problem with help page: " + page_0)}>Report a problem with this page</a>
</p>