> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gradingpal.com/llms.txt
> Use this file to discover all available pages before exploring further.
# A score looks wrong
> Should I edit this, ask about it, or regrade it? And what to do when grading is too harsh or too lenient across the class.
export const updated_0 = "19 September 2026"
export const page_0 = "/teachers/fix/score-looks-wrong"
Three tools, three jobs. Pick by what's actually wrong.
## Check these first
1. Open the submission and read the **AI analysis** under the criterion. It says what the AI saw. Half the time the score is defensible once you read it.
2. On a scan, check the pages chip on the question card. If it says the wrong page, the score came from the wrong page.
## Which one
| The problem | Do this | Why |
| ----------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| I disagree with the judgment on one criterion or question | [Change a score](/teachers/review/change-a-score): click the level or the points, give a reason, **Confirm change** | Fast, keeps everything else, and records why |
| The AI misread the student's answer on a multiple-choice or matching question | Correct the recorded answer with **Edit student's response**; the score follows | The score is computed from the answer against your key, so fix the answer |
| The feedback is right but worded badly | [Ask GradingPal](/teachers/review/ask-gradingpal) to rewrite it | It proposes, you accept, nothing else changes |
| Several students are wrong the same way | Check the answer key or rubric on the **Assignment** tab. Fix it there and choose **Save & re-grade** | One fix, every submission |
| The AI graded the wrong pages of a scan | **Assign pages**, then **Re-grade it** for that question | The score can only be right once the page is |
| A **Visual question** looks odd | Check it yourself. "Accuracy may be lower for diagrams & images" | The AI is reading a drawing |
| Grading is too harsh, or too generous, across the class | The rubric's level descriptions leave room for judgment | Sharpen the wording of each level on the rubric, and add a grading instruction such as **Do not round borderline work up** or one in your own words about how generous to be. Save with **Save & re-grade**. [Grading and feedback instructions](/teachers/library/instructions) |
| The total or "out of" isn't what I expected | Points come from every question, including a parent question and its sub-parts, or from the top level of each rubric criterion | Check the points on the **Questions** editor or the rubric's total on the **Assignment** tab, and adjust there. [Review questions and answer keys](/teachers/create/questions-and-answer-keys) |
| The score is greyed out with a lock | The work is held past your monthly limit, not wrong | [What happens when you hit your limit](/teachers/billing/held-work) |
## The wrong instinct
Regrading to fix one score. A regrade replaces the AI's grades, the feedback, and every edit you made on that submission. Use it when the assignment itself changed, not for one criterion.
## Still need help?
Open the **Support** tab on the edge of any GradingPal screen, or email [support@gradingpal.com](mailto:support@gradingpal.com). To get a fast answer, include:
* the class name and the assignment name
* roughly when it happened
* what you saw on screen, or the exact message
Students don't have support chat. If you're a student, ask your teacher.
## Related tasks
* [Change a score](/teachers/review/change-a-score)
* [Ask GradingPal to make changes](/teachers/review/ask-gradingpal)
* [Regrade a submission](/teachers/review/regrade)
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