The Support tab
A vertical Support tab sits on the left edge of every teacher screen. Select it to open a chat. You’re already identified, so there’s no form to fill in; just say what’s wrong. If the chat can’t load, the same tab falls back to email. You can also write to support@gradingpal.com.What to include
- The class name and the assignment name.
- Roughly when it happened.
- What you saw on screen, or the exact message.
- What you’ve already tried.
Students
Students don’t have support chat. A student with a problem asks their teacher, and the teacher writes to support if needed.Try these first
Most tickets are one of three things:A submission failed to grade
Read the badge, use the button the row offers.
Students cannot see their grades
Approving is not sharing.
Fix a problem
Every symptom, in your words.
Feedback about GradingPal
A Feedback tab sits just above Support. It asks whether something worked and takes a sentence or two. It goes straight to the team, and it isn’t a support channel; for a problem, use Support.Last updated 19 September 2026