The ladder, in order
- Inside your allowance. Work is graded and visible. Nothing to do.
- Past it, with credits. Credits are spent automatically, oldest first. Work is graded and visible.
- Past your credits. Work is still graded, but the results are Held. The row’s score shows a lock, and the grading page says “This grade is ready — it’s just waiting to unlock”. It appears the moment you upgrade or add credits.
- Further out. Work is saved but not graded. The row reads Not graded: “Captured — waiting to be graded”. Add capacity and it grades on its own.
- Furthest out. New uploads are refused. The banner reads New uploads are being refused and the upload dialog gives way to an upgrade prompt.
What Held looks like
On the Submissions tab, a Held lock chip in the score column. On the grading screen, a Held pill and a redacted card: “It’s past your monthly limit, so the score is held. Get back under your limit (or upgrade) and it appears instantly — nothing is lost.” The button reads Unlock now. A third kind of hold applies on Lite without the All Assignment Types add-on: quizzes, exams, worksheets, problem sets and video are graded but held with Add the add-on.Ready to unlock
Billing & usage has a Ready to unlock section listing every held submission and the options that would release them: upgrade, or add credits. Pick one and they appear at once.Co-teachers
A co-teacher sees held rows with the pill but no unlock button; the grading screen says Held by the lead teacher. Only the teacher whose limit it counts against can unlock.What this does not mean
- Held is not deleted. Nothing is ever deleted for billing reasons.
- Held is not “the AI didn’t grade it”. On rung three, it did. On rung four it will, as soon as there’s room.
- Students never see a billing reason. A held grade is simply not shared yet.
What to read next
Change your plan, add capacity or cancel
How to unlock.
What counts toward your limit
What used it up.
Last updated 19 September 2026