A submission failed to grade
AI failed, Can’t grade, or still spinning after a long time. Which one you have, and the one thing to do.
Students cannot see their grades
The most common complaint on both sides. Usually one missed step.
A file will not upload
Too big, wrong type, or mixed with the wrong kind.
A scan or handout was not read
No questions found, or the document couldn’t be read.
Work matched to the wrong student
Fix it before anyone sees it, before or after grading.
A score looks wrong
Edit it, ask about it, or regrade it. Which one, and when.
I cannot edit this assignment
Why it’s greyed out, and whether you can get it back.
Still need help?
Open the Support tab on the edge of any GradingPal screen, or email support@gradingpal.com. To get a fast answer, include:- the class name and the assignment name
- roughly when it happened
- what you saw on screen, or the exact message
Last updated 19 September 2026