A file will not upload - GradingPal Help

The message on the dialog names the rule. Match it below.

Check these first

Read the message under the file. It’s one of the rows below.
If the dialog never opened and an upgrade prompt appeared instead, you’re past your monthly limit. That’s a different page: What happens when you hit your limit.

The rules

What you see	What it means	What to do
”Documents must be under 100 MB.”	A document or image over 100 MB	Scan at a lower resolution, or split the file and upload the graded pages only
”Video & audio must be under 250 MB.”	A recording over 250 MB	Export at 720p. A few minutes of phone video at full quality passes the limit
”A batch scan must be under 250 MB.”	The whole-class PDF is too big	Rescan at a lower resolution, or split the stack into two scans
”A batch scan must be a single PDF”	You added a second file, or a non-PDF, with Batch Scan on	Remove the extras, or switch to Individual files
”Upload either documents or video/audio, not both”	Media and documents in one assignment	Remove one kind. They can’t be graded together
”That file type can’t be graded in this assignment.”	A type this assignment doesn’t take	Convert it. PDF works everywhere. Check Supported file types beside the upload box
”This is a video assignment — only video & audio files can be graded.”	A document in a Video & Audio assignment	Upload the recording instead
”Total size limit exceeded”	Handout materials over 300 MB in total	Drop a file, or compress the large one
”You can add up to 10 files.”	More than 10 handout materials	Combine some into one PDF

What to do with a file that’s too big

Scan smaller. A text PDF at 200 dpi is a fraction of a 600 dpi scan and reads better. Split a long stack into two batch scans. Submit only the pages that are graded.

Still need help?

Open the Support tab on the edge of any GradingPal screen, or email support@gradingpal.com. To get a fast answer, include:

the class name and the assignment name
roughly when it happened
what you saw on screen, or the exact message

Students don’t have support chat. If you’re a student, ask your teacher.

Last updated 19 September 2026

Yes, this helped No, something’s wrong

Report a problem with this page

​Check these first

​The rules

​What to do with a file that’s too big

​Still need help?

​Related tasks

Check these first

The rules

What to do with a file that’s too big

Still need help?

Related tasks