Students cannot see their grades

Nothing is visible to students until you share it. Approving is not sharing. Nine times in ten, that’s the whole answer.

Check these first

Open the assignment’s Submissions tab and read the pills. Ready to share means approved, not sent. Only Shared means the student has it.
If rows say Ready to share, select Share with class in the bar at the top and go through the dialog. Share feedback with students

What you see	What it usually means	What to do
The share dialog said some students can’t be reached yet	Those students have no email and aren’t on the Classroom roster. They got nothing	Add an email on their row with Edit student details, then select Send on the row. Or print their reports
A Feedback goes out chip in the bar	You scheduled the release. Nothing goes out until then	Wait, or select the cross on the chip and share now
The student got the email but says there’s no grade	Points are hidden for this assignment. They see levels and feedback, no numbers	That’s by design. To show points, change Hide points from students in the grading rules, or Show points to student on that submission
Nobody in the class got the email	A school or district email filter is blocking it	Ask your IT team to allow mail from hello@mail.gradingpal.ai. Until then, students can sign in at app.gradingpal.ai and open the assignment; shared work reads Returned
The student says the email never came	Spam, or a wrong address	Check the address on the row. Open the row’s menu and select Resend feedback link
A Classroom student sees nothing in Classroom	Sharing didn’t post to Classroom	Share again with Post to Google Classroom with grades attached turned on
The student can’t sign in	They’re using an email different from the one on their row	Match the two, or send a fresh invitation from the row

Don’t share again and again from the bar; every row that’s already Shared is skipped. Fix the one student’s row instead.

Open the Support tab on the edge of any GradingPal screen, or email support@gradingpal.com. To get a fast answer, include:

Students don’t have support chat. If you’re a student, ask your teacher.

Last updated 19 September 2026